Have a question, a bug to report or something that went wrong on a call? Send us an email. A little detail up front saves a lot of back and forth.
Email is the best way. We read what you send and reply as soon as we can. The address is shown with [at] in place of the @ sign to keep it away from spam bots; the button below opens your email app with the right address filled in.
Before you write, the help center answers the most common questions about cameras, free matches and coins.
Starting a chat, camera permissions, modes. How it works covers the basics.
Failed purchases, missing coins and questions about what a session costs.
Sign-in problems and requests about your data.
Ideas, annoyances and things you wish worked differently.
For ordinary rule-breaking, use the report option on the call screen first. It is the quickest route. If something was serious, write to us as well, with as much detail as you remember. If someone is in immediate danger, contact your local emergency services before anything else.
PinkChat is for adults. If you believe a minor is using it, tell us. Our community guidelines and safety tips explain what we expect.
We read every message. Simple questions are usually answered quickly; investigations take longer because we want to get them right. We will never ask you for your password by email.
Email the address shown on this page. Include your device, browser and what happened.
Use the report option on the call screen, then tap Next. If it was serious, also write to us.
Start with the help center. It covers permissions, echo and frozen pictures.
Email us with the date and amount, and we will look into it.
Never. Do not share it with anyone.
Allow your camera, tap Start and see who turns up. Your first matches are free.
