Most problems on a video chat come down to a permission, a connection or a misunderstanding about what is free. This page covers each, in the order people usually run into them.
Open PinkChat in a current browser, allow camera and microphone when asked, pick video, voice or text and tap Start. That is all. If you want a visual walk-through, how PinkChat works shows every step.
On a phone, add the page to your home screen and it opens like an app. That turns it into a pink video chat app on your phone, step by step.
For a longer fix list, with the symptoms and the likeliest cause side by side, see how to have better video calls.
You get a few free matches every day, and the number left shows on the Start button. They reset daily. Longer or premium sessions use coins, and the price is shown before you spend. If a purchase fails, check your payment details and try again. If it still fails or you were charged without receiving coins, write to us with the time and amount.
You can look around without building a profile. After your free matches, you may be asked to sign in. Keep your sign-in details private and do not share your account with others. If you cannot get in, contact support with the email you used.
Tap Next to leave any chat. Use the report option when someone breaks the rules in the community guidelines, and block them so you are not matched again. Our safety tips list the habits that keep calls comfortable.
If something serious happened, use the contact page as well.
Write to us at the address on the contact page. It helps if you tell us what device and browser you use, what you expected to happen and what actually happened.
Usually a permission or another app using the camera. Allow access in the browser, close other apps and reload.
Check your volume and that the tab is not muted. Using headphones also helps. If it persists, reload and start a new match.
A few every day. The number left appears on the Start button.
Use the report option on the call screen, then tap Next. See the safety tips.
It is a web app that works in your browser, with no download. You can add it to your home screen.
Use the details on the contact page.
Allow your camera, tap Start and try again. Your first matches are free.
